Refund policy
🔁 Return & Refund Policy – Jaz Trends
At Jaz Trends, we strive to provide high-quality products and a smooth shopping experience. Please review our return and refund policy carefully before making a purchase.
📅 Return Window
- Customers may request a return within 10 days of delivery
- Requests made after 10 days will not be accepted under any circumstances
📦 Eligibility for Returns
To qualify for a return:
- Item must be unused, unworn, and in original condition
- All tags and packaging must be intact
- Proof of purchase (order confirmation) is required
👉 Items that do not meet these conditions will be rejectected
❌ Non-Returnable Items
- Sale or discounted items
- Undergarments / intimate wear
- Accessories (for hygiene reasons)
- Gift cards
💰 Refund Policy (Strict)
- Refunds are issued only after inspection and approval
- If approved:
- Refund will be processed to the original payment method
- It may take 5–10 business days to appear in your account
👉 Shipping fees are non-refundable
🚫 No Refund Situations
Refunds will NOT be issued if:
- Wrong size ordered by customer
- Change of mind after purchase
- Minor color or design differences
- Item is used, damaged by customer, or not in original condition
🔄 Exchange Policy
- We do not offer direct exchanges
- Customers must return the item and place a new order
📦 Return Shipping
- Customers are responsible for return shipping costs
- We do not provide prepaid return labels
- Original shipping charges will not be refunded
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⚠️ Damaged or Wrong Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as proof
👉 After verification, we will:
- Send a replacement OR
- Issue a full refund
📍 Order Cancellation
- Orders can only be canceled within 12 hours of placing the order
- After that, cancellations are not allowed
📩 Contact Us
For return requests, contact:
📧 jaztrends1313@gmail.comFinal Note
By placing an order with Jaz Trends, you agree to this Return & Refund Policy.